Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item(s) for it to be returned to us. You must notify us of your intention to return and receive acceptance from us to do so.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jadepaua@gmail.com. If your return is accepted, you are responsible for covering the cost of the return. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at jadepaua@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
The issued refund amount will be for the product only. Your refund will not include the original shipping cost.
You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.